FAQ
Do you have any questions about the Amsterdam Icebar? Take a look at our Frequently Asked Questions below and find the answers to the most asked question. Couldn’t find the answer to your question? Please don’t hesitate to contact us.
Bookings
We strongly advise you to make a reservation, as we often get fully booked, especially on the weekends. We will always do our best to accommodate you if you walk in, however, we can’t guarantee entrance as the Icebar has a limited capacity.
You can make an online reservation right here on our website.
For a timeslotted ticket you choose the exact time you want to visit the Icebar (arrive 20 minutes in advance). For an open ticket, you only choose the day you wish to visit the Icebar. If you have bought an open ticket and you arrive at a time when the Icebar is fully booked, you will have to wait for a timeslot when there is room available.
No. You can enter the Icebar by showing your e-tickets at the entrance.
If your reservation is not for a specific date and timeslot, it is necessary to do so. You can do so here on the website, simply add your voucher/discount code in the appropriate field during the booking proces.
You can book an open ticket, though with that ticket access will be dependant on availability.
It is possible to reschedule (if there is capacity) or cancel it if you have booked online with us. Please let us know at least 8 hrs in advance by email (hello@xtracold.com).
If you are late for your time slot, we will try to accommodate you on the next one, however, it will be subjected to availability. Please note, tickets are non-refundable if you miss your session.
If you know in advance that you will not be able to make your reservation time, please call us at +31 20 320 5700 to try and arrange an alternate time.
If you did not receive your confirmation email or tickets and it is also not in your Junk/Spam folder, please send an email to hello@xtracold.com, please include the following information: date, time and name you used to make the booking.
You can only book tickets with the iAmsterdam City Card at the door, to make sure there are tickets available it is best to check the website just before or call us on +31 20 320 5700.
You can book Icebar tickets with your Explore Pass. Show the ticket on your phone to enter the Icebar at your chosen timeslot!
Inside the Icebar
Inside the actual Icebar, you can stay up to 20 minutes (if you dare). But, you may hang out in the front bar afterwards as long as you like, and try more of our selection of delicious cocktails.
There is no dress code (as long as you’re decent). We will provide you with an extra coat and gloves before entering the Icebar which you can wear over your regular clothes. However, we do not recommend to wear shorts, skirts, dresses or open shoes as it can get pretty cold.
Yes, in fact, you are encouraged to take as many photos as you want. Do not forget to tag us when you share them on social media! We also take professional photos inside that you can buy for €7.50 and pick up as you leave.
There is no food available at the Icebar.
Smoking is not permitted, but you may exit the Icebar to do so and then come back inside (keep your ticket).
Upon entering, you will get 1 golden and 2 silver coins. The golden coin is for a cocktail or beer at the front bar (can also request a soft drink).
The silver coins are for 2 drinks in the Icebar which will be served in a glass made of ice. You will be able to choose among 2 different flavours of vodka, regular vodka, sambuca, rum, Heineken beer and for the most healthy ones, orange juice.
You can find more information on our drinks page.
Yes, you can purchase extra drinks inside the front bar, unfortunately, it is not possible to do so inside the actual Icebar.
It is -10°C, but in the front bar it is comfortably warm.
Only assistance dogs are allowed in the Icebar.
General
We are located at Amstel 194-196, 1017 AG Amsterdam.
You can take tram 4 or 14 from Amsterdam Central Station and get out at stop Rembrandtplein (2 stops), then walk 3 minutes. You can also take metro 51, 53, 54 and get out in Waterlooplein Station, and walk 3 minutes.
The closest parking is “Parking Waterlooplein”, located at Valkenburgerstraat 238, 1011 ND Amsterdam.
You can find our opening times on the Contact page.
We are closed for a few days once a year due to renovation work of the ice interior. This usually happens around January/February, but we will publish the exact days on our website.
You may bring a normal sized purse or backpack and keep it with you. We do not have any lockers available.
From the 22nd of March 2018, the age limit for entering the Icebar is strictly to 18 and older. Valid ID may be required.
Wheelchairs may enter through the main door as we are located on a ground floor (no steps required). However to enter the Icebar itself, there is a step from 5 cm, normal wheelchairs which can be lifted up will have no problem entering. Not suitable for electric wheelchairs.
All the coats are size XXXL, so they should fit almost everyone.
The pictures taken in the Icebar are automatically uploaded here a few minutes after the picture is taken and it will stay online for 4 weeks.
Yes, you do. At the moment it is not possible to visit the front bar without a ticket.